Age Verification

Why do we verify your age?

21 Cigar Co. does not sell to anyone under the age of 21. Using a non-affiliated third-party company, AgeChecker.Net, we can verify that you are who you say you are and confirm that you are of legal age to purchase tobacco products.

How does age verification work?

AgeChecker.Net uses publicly available information (property records, state issued identification cards, vehicle registrations etc.) to verify your age and identity only.

What information is required?

For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product.

Please note that our software is often able to retrieve your name and address automatically from your payment or shipping credentials. In this case, you will only have to input your date of birth manually.

How do I upload my photo ID?

To make it as easy as possible, we have three options for sending us a photo ID:

Take a picture using your webcam directly from our popup.
Upload an image saved on any device.
Enter your mobile phone number and we'll text you a link to complete the process on your phone.

How is my information secured?

The information you provide is used solely to verify your age. We never share or sell data to third-parties.

Your privacy and security are important to us. Age verification information is protected by 256-bit AES encryption. All personal information is stored on a private internal network that is not connected to the internet.

We will securely store your date of birth, name, and address so that we can verify you without photo ID if you order again. Photo IDs are not stored; they are deleted as soon as you are verified.

How long does it take to be verified?

We can verify about 90% of U.S. customers instantly using just their name, address, and date of birth.

If you cannot be verified automatically using basic order information, you will be prompted to submit an image of your photo ID. This process is easy and occurs within our popup; you will not be redirected from the checkout page. Once you have submitted a photo ID, it usually takes 10 to 30 seconds to verify you, depending on the number of requests in our queue.

Can I cover sensitive information on my photo ID?

No. In order to ensure the validity of the information on a Photo ID we need to make sure that the ID is clearly visible.

Do I have to get verified every time I order?

If you've uploaded an ID once and use the same name, address, and date of birth for your next order, you won't be asked to submit an ID again. If one of those three things changes or is entered inaccurately, we won't recognize you, triggering the ID prompt.

Who do I contact for support?

If you are experiencing any issues during the age verification process, please contact help@agechecker.net.

To resolve issues unrelated to age verification (e.g. product inquiries, shipping times, etc.), please contact the website directly at info@bitcoincigars.com.